1. Strict No-Return & No-Exchange Policy (Sales are Final)
    Due to hygiene, safety, and the delicate nature of fine artificial jewellery, we follow a strict No-Return and No-Exchange policy. Once a product is purchased and successfully delivered, it cannot be returned, exchanged, or replaced under normal circumstances. All sales are final.
  2. Exception for Damaged or Wrong Items Delivered (Exchange Only)
    We inspect every single item for a strict quality check before shipping. However, if you receive a product that is severely damaged during transit or if a completely wrong product is delivered, you are eligible for a Replacement/Exchange under these mandatory conditions:
  • Mandatory Parcel Opening Video: To claim a replacement, you must provide a clear, unedited, continuous parcel opening video. The video must start by showing the sealed courier bag label clearly, and continue without any cuts, pauses, or edits until the box is opened and the product defect is fully revealed. Without this video as proof, no claims will be entertained under any circumstances.
  • You must report the damage or wrong item to us within 48 hours of receiving the delivery via our official support channels.
  1. Refund Policy (If Applicable)
    We do not offer cash or manual refunds for change of mind. If your damage claim is approved based on the mandatory video proof, we will ship a replacement of the same item to you free of cost. In case the exact item is completely out of stock, a refund will be initiated back to your original payment method (Bank Account/UPI/Card) through our payment gateway processor. The refund amount will reflect in your account within 5 to 7 working days as per standard banking procedures.
  2. Order Cancellation Policy
    Customers can request to cancel their order only before the shipment is dispatched from our facility. Orders cannot be cancelled, modified, or altered once they are paid for and handed over to our logistics partner